Shop > Store Policies

 

Privacy

We respect the privacy of our customers and clients, and we are committed to protecting it. All orders are shipped in secure, non-descript packaging with no indication of contents. We do not place the Male-Essentials or Hard Man Outfitters name or anything similar on the shipping label.

We do not sell or rent names, addresses or email addresses, and we will never share any ordering information with anyone outside our own company. As we accept payments only through our payments provider, we have no credit card information on file, nor are we able to access it at any time.

 

Payments

All major credit cards are accepted - Visa, Mastercard, Discover and American Express. We have a secure server, so it is safe to provide your credit card information. Checkout is fast and easy, and you will not be taken off site to complete your purchase. Payment through PayPal is also available by choosing that option at checkout.


Returns

We want you to be properly fitted and happy with your purchase, so let us know if there is any problem. We gladly exchange any metal ring or stretcher if you contact us within 7 days after receipt. We will provide instructions to clean and package it for return. There is a small fee to cover our additional handling and shipping cost.

For hygienic reasons we can not accept the return of any insertable items, leather straps, leather rings or any rubber or silicone products. Custom sized and custom personalized items are also non-returnable.

Underwear and all other garments, including leather harnesses, are not returnable once they have been tried on and made contact with skin. We require that any of these items be tried on over your own clean, unscented underwear.Many of our products can readily absorb odors, making them non-returnable, so be sure you are not wearing any cologne or deodorant. All returned garments are closely examined and tested. We never put previously worn items back into our inventory. If an item doesn't pass our inspection, we cannot accept it as a return. 

Requests for refund of any returnable items will be honored, but may be subject to a restocking fee of 20% plus our initial shipping and handling cost.